This position requires a professional, detail oriented, and organized, individual that will be able to work individually with little to no direction, while at the same time taking assignments from multiple departments.
The Sales and Design Consultant (SDC) will work with multiple departments at Southern MD Kitchen, Bath, Floors, & Design, focusing mainly on the facilitation of the design leading to a sale of a construction contract from the company. It is the SDC’s responsibility to insure that their designs and service exceed the client’s expectations in every avenue and to estimate and design projects to go into production with the proper profit margins to ensure the stability and future of Southern MD Kitchen, Bath, Floors, & Design.
The SDC is responsible for coordinating all activities related to the design and sales of the potential clients assigned to them by the General Manager and/or Lead Designer. They are responsible for bringing a client’s vision for a better space into reality. The SDC estimates all the labor, materials, and trade partners for our clients’ projects to sale after design and details it for proper hand off to the production manager. A typical SDC usually manages 100-150 potential clients per year and sells 50-100 construction contracts for Southern Maryland Kitchen, Bath, Floors & Design. Their responsibility includes maintaining customer satisfaction throughout the sales and design process. This is an hourly position with commission and bonuses. A 40-45-hour work week standard, with longer weeks occasionally required based on workload. The SDC will be required to work Saturdays and some holidays.
Once a potential client has been assigned to the SDC, they will meet with clients in their home to take initial field measurements of existing job conditions, determine core design objectives and constraints.
The SDC will educate the client on the process, timing, of service delivery, and realistic expectations of their renovation.
Once the measurements are taken, the SDC will input existing conditions in CAD program and develop design concepts and presentation paperwork and present plans to client, refining design concepts and cabinetry plan based on client feedback. Often, the SDC will need to value engineer design to meet client’s design objectives and constraints.
The SDC will also manage product selection process with client including developing a design palette and specifying materials and fixtures.
After finalizing the design and selections, the SDC establishes a scope of work and prepare quantity take-offs for all relevant construction tasks and phases. The scope of work includes a project fixed price proposal including material, labor, and trade contractor costs relating to the project. The scope and proposal is done through our pricing program in Quickbooks.
Execute a construction contract for the project including design specifications, and payment schedule. The SDC will need to obtain their own Home Improvement Sales License, paid for by Southern Maryland Kitchen, Bath, Floors & Design within their first year of working.
After the contract is processed, the SDC will complete job binders started by Design/Admin Assistant (schedule, budget, scope of work, plans, selection sheets) for our production team.
The SDC schedules and participates in pre-construction meetings involving members of our production team and client.
Once the project has started, the SDC supports our production team by responding to design related questions and assists with changes to scope of work including change orders, additional work requests, etc.
The SDC will assist in set-up and act as support for Design Seminars and Home Show/Events. These events are usually held on Saturdays and Sundays.
Because the showroom is a sales tool for the SDC, they are responsible for the organization & maintenance of the showroom including product samples, displays, and literature.
Build and maintain strong trustworthy relationships with our existing and new clients.
Enter all data as it pertains to their clients in the Buildertrend portal.
The SDC will be required to attend continuing education seminars and training. Some will be out of state and require air travel and overnight stays. All required training will be paid for by the Southern MD Kitchen, Bath, Floors, & Design.
Any other duties as assigned by the Lead Designer and the General Manager.